Something wrong with a letter, or a complaint about Kathu? Tap “Report this letter” at the bottom of any letter, or write to our grievance officer. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
1. Report a letter
Every published letter has a “Report this letter” button at the bottom. Choose a reason — for example someone is using your photo or name, the event is fake, or it asks for money — and add details. You don’t need an account, and the host is not told who reported it.
Urgent cases, such as private photos shared without consent or impersonation, are reviewed first and the letter can be paused within 24 hours.
2. Grievance officer
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023:
- Name: VipzLab Support Team
- For: Kathu, a product of VipzLab
- Email: vipzlab@gmail.com (subject: “Grievance”)
- Website: www.vipzlab.in
Please include the letter’s link (if any), what is wrong, and how we can reach you.
3. What happens next
- We acknowledge your complaint within 24 hours.
- We review the letter or account and may pause it while we look.
- We tell you the outcome within 15 days. If you disagree, reply and we will review it again.
4. Your own data
To see, correct or delete your data, see the Privacy Policy and Account & Data Deletion.